Refunds

Optima runs complete and unrestricted for 7 days without payment. Not a demo dataset and not a cut-down version: your real stock, your real till, your real numbers.

We ask you to use the trial properly before buying, because a week at your own counter tells you more than any refund policy can. Most disappointment after a purchase is something the trial would have surfaced.

We refund in full, within 30 days of purchase, if:

• Optima does not do something this website or its documentation said it does.
• A fault stops you using it and we cannot fix it in a reasonable time.
• You were charged twice, or charged the wrong amount.
• You paid for terminals you turned out not to need, in which case we refund the difference.

Ask us first, though. Almost everything that looks like a reason for a refund is a setting, a misunderstanding or a bug we can fix the same week, and a working pharmacy is worth more to both of us than a reversed payment.

We would normally decline a refund where:

• More than 30 days have passed. The trial plus a month is a long time to decide.
• Optima works as described and the pharmacy has simply changed its mind or closed.
• You want a feature Optima has never claimed to have. Tell us anyway - it may be something we build.
• The licence has been shared with another business.

None of these are absolute. If your situation is genuinely difficult, say so and we will listen. We are one person in Nairobi, not a refunds department.

Message us on WhatsApp or email, with the phone number you paid from and the M-Pesa confirmation code. That is enough to find your order; there is no form.

Tell us what went wrong. If it is something we can fix, we will offer that first and you can still say no and take the refund.

Refunds go back to the M-Pesa number that made the payment, in Kenya Shillings, for the amount paid. We do not deduct a handling fee.

We start the refund within 5 working days of agreeing it, and it normally reaches you within 14 days. Transaction charges levied by Safaricom on the original payment are not ours to return.

Your licence is deactivated when a refund is made, and Optima returns to its unlicensed state: it stops taking new sales.

Your records stay yours. Everything you entered remains on your computer and readable, and you can export it all to spreadsheets before or after the refund. We never delete a pharmacy’s data, and we could not - it was never on our side of the wire.