Getting started
Create your account, download either Windows installer, install Optima, and follow the setup guide. Your seven-day trial begins on this computer when the pharmacy is first set up.
Help, from first download to daily use
Practical guidance for pharmacy owners. No licensing terminology is required, and every answer is written for the person standing at the counter.
Jump straight to
Real people, real answers. Support over WhatsApp and email from the people who built it.
Getting started
Create your account
Choose Create account, verify your email, and add the pharmacy name, town and phone number. Marketing messages are optional and off until you choose them.
Download and install
Sign in and open Downloads. Choose Standard installer when the computer is online, or Full offline installer when it is not. Windows may ask you to confirm the publisher during installation.
Your 7-day trial
The sidebar always shows the days remaining. Optima stays quiet while the trial is healthy and becomes more visible in the final two days. Your records remain yours throughout.
When the trial ends
New sales pause. Records, reports, backup, export, account access and activation remain available. Expiry never deletes pharmacy information.
Buying and activating
Buy Optima
Create an order in your account and follow the payment options shown on its page. If an M-Pesa prompt is available, approve it on your phone. Once payment is confirmed, approve the pharmacy computer from your account. If confirmation is delayed, contact support with the order reference and do not pay twice.
Activate Optima online
On the pharmacy computer open Settings, then Your Optima plan, and choose Activate Optima. Sign in to the page that opens, choose your pharmacy plan and approve this computer. Optima checks automatically.
Activate using your phone
Choose No internet on this computer, then Activate using another device. Scan the QR code with a phone, sign in and approve. Either connect the computer to the phone hotspot briefly or download the activation file and move it by USB.
Payment problems
Keep the order reference and M-Pesa receipt. If payment succeeded but the page is still waiting, choose Check payment status or contact support. Do not create a second payment.
Activation problems
Leave the waiting request open: network loss does not erase it. For an expired or denied request, start again. If another computer is active, open Your computers and move or recover it first.
Your computers
Your computers
The Computers page shows which named computers use Optima, when they were activated, when they were last seen and how many computers remain available.
Add another computer
Open your Optima account and choose Add computers. Create the additional-computer order, pay with its reference, then check for changes on the main computer before connecting the new till.
Move Optima to a new computer
When the old computer works, open Your Optima plan there and release it, then confirm the move under Your computers. Install Optima on the replacement and activate it through your account.
Reinstall Optima
Back up first. On the same computer, reinstall and restore your backup, then choose Activate Optima. The account recognises the same computer and reissues access without using another computer allowance.
Recover your account
Use Recover an earlier purchase on the sign-in or account page. Provide a verified purchase fact. Optima never assigns ownership using a phone number alone.
Common licensing questions
One Optima plan covers its purchased number of computers. A main computer may serve additional tills on the local network. Copying activation files or databases to another computer does not create another valid activation.
Working day to day
When internet is needed
Internet is needed to download, approve online activation, manage the account and receive updates. Normal pharmacy work, sales, inventory, reports and backups remain local and do not need continuous internet.
Working offline
A legitimately activated pharmacy continues operating without contacting Optima. Keep local backups and reconnect occasionally for updates. Additional tills use the pharmacy's local network, not the public internet.
Updates
Connect each computer to your Optima account under Settings, then Updates. Update checks can fail without interrupting pharmacy work and retry when connectivity returns.
Still stuck?
Keep your order reference and the name shown under This computer, then contact the Optima team. Never send a password or M-Pesa PIN.