These terms govern participation in the Optima Referral Program operated by Optima Systems. By joining, you agree to follow these terms and the current program settings shown on this page.
1. The program
Participants may introduce independent pharmacies to Optima Systems using their unique referral link. There is no joining fee. This is a one-level referral program: introducing another participant does not earn a commission.
2. Eligible referrals and attribution
The first valid referral link opened by a prospective customer is recorded for 30 days. Attribution is bound to the customer’s Optima account after account setup and cannot be transferred or changed. A referral is not eligible if it is self-referral, the pharmacy already has an Optima account or paid purchase, the same account was previously attributed, or the link expires before the qualifying purchase.
3. Qualifying purchase and reward
The current reward is KES 2,500 for one first new main-computer licence purchased by a referred pharmacy account for at least KES 25,000. Additional-terminal upgrades, repeat purchases, refunded or cancelled purchases, complimentary orders, and purchases that do not meet the minimum are excluded. Optima may agree a different fixed reward with an individual participant in writing; it applies only to rewards created after it is agreed. Only one reward can be earned for each referred account. The reward amount and terms version are fixed when the qualifying payment is confirmed.
4. Review and approval
A reward first appears as pending after Optima verifies the payment. A 30-day review period follows payment confirmation. When that period ends, Optima checks the order, account and referral for eligibility, duplication, refund status and abuse. A reward with no warning signs becomes available automatically; one with a warning sign waits for the owner to approve or reject it. Optima may reject a referral and records a reason for the decision.
5. Payouts
The minimum payout request is KES 2,500. Requests are paid manually to the M-Pesa number on the participant’s Optima account after owner review. A payout is recorded as paid only after the transfer is sent and its M-Pesa transaction reference is recorded. Requesting a payout does not guarantee same-day processing.
6. Refunds after payment
If a qualifying order is refunded before a reward is paid, the reward is reversed and any related pending payout request is cancelled. If a refund occurs after payout, Optima creates a recovery case for owner review. The system does not automatically deduct a recovery amount from future rewards; Optima will contact the participant if further action is needed.
7. Honest participation and privacy
Participants must not misrepresent Optima, spam recipients, create accounts to refer themselves, or attempt to manipulate tracking. Optima may pause or close a participant account after review. The participant dashboard shows masked referral information; customer contact details and payment records are not disclosed to the referrer.
8. Changes and questions
Optima may pause enrollment or change program settings. Changes apply prospectively; rewards already recorded keep their saved amount and terms version. We will show the current version before enrollment. Questions can be sent through the Optima contact page.
Current program status: enrollment paused. Read the program overview.